Round the clock, wherever you are, HSBCnet keeps you fully supported with a range of innovative online help and assistance options that are designed to make your life simpler and resolve problems faster.
24/7 control of your finances
✓ View account balance and transaction information online — 24 hours a day and in real time.
✓ Use LiveShare when speaking to our HSBCnet helpdesk where you can share your screen securely with our experts who can help you resolve a problem.
✓ Our Virtual Assistant features help you to explore features and browse frequently asked questions.
✓ Chat with us online if you have a query or need to ask a question by using the new LiveChat.
✓ Access your global and domestic accounts from HSBC or other financial institutions worldwide, including other local banks, all with one secure online portal.
✓ Create local, international and SEPA payments in Euro or foreign currency to be sent on same day or future dated.
✓ Use online Bill Payment to pay your credit cards, individuals or companies from a pre-approved merchant list.
✓ Easy inter-account transfer of funds between any accounts available on your HSBCnet profile.
✓ File Upload feature, allows you to transmit payment instructions and other files directly from your Enterprise Resource Planning (ERP) system to HSBC for processing. Common industry file formats are supported.
✓ Manage fraud and mitigate risk.
✓ Self-service option to create online payment investigation, cancel or recall a payment.
✓ Manage your international trade activities. Apply for and amend import Documentary Credits (DC). Get detailed Trade a/c information which includes, import/export DC details, summary of paid or outstanding Bills, Loans and Trade Advices.
Find out more about HSBC Ways to Bank
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