Our Manual Payments Policy is changing

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Our goal is to provide you with services that are efficient, cost-effective and, above all, meet your business needs. Over the past years, thousands of customers have migrated to electronic payments system via our Internet Banking service – HSBCnet. This service provides you with a variety of benefits, such as:

  • Extended payment cut-off times
  • Lower payment tariffs
  • Improved efficiency
  • Enhanced security technology
  • Flexible access control
  • Comprehensive and customised reporting
  • Access to live forex markets via Get Rate

As part of our ongoing initiatives to ensure the efficient processing of payments requests, we wish to advise that as from 1 January 2016, we will no longer be able to accept payments requests via fax, mail or handwritten instructions.

We recognise that this may be an inconvenience to you. Such payment methods expose both HSBC and you, as our customer, to risk, processing delays and errors resulting in a poor customer experience. We encourage you to use alternative payment services like HSBCnet, as mentioned earlier. If you are not currently set up to use HSBCnet we can help to set this up for you.

How will this affect you?

As from 1 January 2016 we will not accept requests for the following Manual Payments:

  • Transfers to accounts held in the same name with HSBC Bank Malta plc
  • Third Party Transfers to accounts held with HSBC Bank Malta plc
  • Outward Payment Transfers (SWIFT, SEPA) to accounts held with other banks (local/foreign)

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Please feel free to call us on 23808000 if you have any questions.

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